Warranty
Warranty Card
1.Warranty Service Coverage
1.1. The warranty service encompasses complimentary repair or replacement of the product to ensure its proper functionality.
1.2 The type of warranty service varies based on the product type:
- iPhones are eligible for a repair warranty.
- AirPods with damaged parts qualify for a replacement warranty.
- MacBook, iMac, and Mac Studio are covered by a replacement warranty.
- iPads are subject to replacement warranty.
- Apple Watch is covered by a replacement warranty.
- Apple TV is eligible for a repair warranty.
- All device accessories fall under a replacement warranty.
- Accessories without serial numbers produced by APPLE are covered by a replacement warranty.
- Bang & Olufsen products are covered by both repair and replacement warranties.
1.3. The warranty provider adheres to the guidelines stipulated in Article 17 of the Law of Georgia on Consumer Rights and the provisions in 1.1 of this document. The guarantor assesses the feasibility of repair or replacement for normal functioning, taking into consideration the service types outlined in the article.
2.Terms and Conditions of Warranty Service
2.1. The warranty service period for "APPLE" products is 1 year, aligning with the factory manufacturer's official warranty. APPLE users can independently verify the commercial warranty duration for their device on the company's official website using the device's unique number: https://checkcoverage.apple.com/
2.2. "Bang & Olufsen" products are detailed in the attached table, in accordance with the factory manufacturer's official warranty. Users can also check the commercial warranty period for these devices on the company's official website: https://bang-olufsen.com
2.3. Warranty service takes place within Georgia at the authorized APPLE service center "iSupport," located at N12, Sulkhan Tsintsadze Street, Tbilisi.
2.4. The warranty covers hardware damage attributed to factory defects.
2.5. The buyer must promptly contact the service center upon discovering a defect and refrain from using the faulty item.
2.6. To avail of warranty service, the buyer must provide the seller's warranty letter alongside proof of purchase (receipt, installment document, or bill of lading). This documentation should include the item's name, serial number/IME code, buyer's identity, purchase date, seller organization's seal, responsible employee's details, and purchaser signatures.
3. Specific Warranty Service Conditions
3.1. The diagnostic period for products submitted to the service center ranges from 1 to 3 working days. For non-permanent defects reported by the user, the diagnostic period extends to 1 to 7 working days.
3.2. Warranty service is completed within a reasonable timeframe, not exceeding 30 working days following diagnostics.
3.3. After warranty service concludes, the buyer is required to formally accept the product.
3.4. The user must deactivate the FmiP-FmM function on the "Apple" product provided to the service center (or furnish the necessary data for disconnection) to facilitate item inspection.
3.5. "ASBC" LLC recommends transferring stored data to another device for security before presenting the product with factory settings.
3.6. The service center will decline warranty services if the malfunction results from violating operation, storage, or other conditions explicitly defined by the factory manufacturer.
4. Transition Provisions
4.1. The warranty letter aligns with the Civil Code of Georgia and the Law "On Protection of Consumer Rights," safeguarding the rights of the buyer/consumer. In case of inconsistency between any clause in the warranty letter and the law, the law shall prevail.
4.2. Upon issuance of the warranty letter, the service center's details for warranty service provision are provided: iSupport ("ASBC" LLC), Tbilisi, Sulkhan Tsintsadze Street N12, phone: (+995) 32 2 30 10 01. For up-to-date information on service centers and seller services, visit the website: http://ispace.ge