Warranty Card
1. Warranty Service Coverage
1.1. The warranty service encompasses complimentary repair or replacement of the product to ensure its proper functionality.
1.2 The type of warranty service varies based on the product type
- iPhones are eligible for a repair warranty.
- AirPods with damaged parts qualify for a replacement warranty.
- MacBook, iMac, and Mac Studio are covered by a replacement warranty.
- iPads are subject to replacement warranty.
- Apple Watch is covered by a replacement warranty.
- Apple TV is eligible for a repair warranty.
- All device accessories fall under a replacement warranty.
- Accessories without serial numbers produced by APPLE are covered by a replacement warranty.
- Bang & Olufsen products are covered by both repair and replacement warranties.
1.3. The warranty provider adheres to the guidelines stipulated in Article 17 of the Law of Georgia on Consumer Rights and the provisions in 1.1 of this document. The guarantor assesses the feasibility of repair or replacement for normal functioning, taking into consideration the service types outlined in the article.
2. Terms and Conditions of Warranty Service
2.1. The warranty service period for "APPLE" products is 2 years, aligning with the factory manufacturer's official warranty. APPLE users can independently verify the commercial warranty duration for their device on the company's official website using the device's unique number: https://checkcoverage.apple.com/
2.2. "Bang & Olufsen" products are detailed in the attached table, in accordance with the factory manufacturer's official warranty. Users can also check the commercial warranty period for these devices on the company's official website: https://bang-olufsen.com
2.3. Warranty service takes place within Georgia at the authorized APPLE service center "iSupport," located at N12, Sulkhan Tsintsadze Street, Tbilisi.
2.4. The warranty covers hardware damage attributed to factory defects.
2.5. The buyer must promptly contact the service center upon discovering a defect and refrain from using the faulty item.
2.6. To avail of warranty service, the buyer must provide the seller's warranty letter alongside proof of purchase (receipt, installment document, or bill of lading). This documentation should include the item's name, serial number/IME code, buyer's identity, purchase date, seller organization's seal, responsible employee's details, and purchaser signatures.
3. Specific Warranty Service Conditions
3.1. The diagnostic period for products submitted to the service center ranges from 1 to 3 working days. For non-permanent defects reported by the user, the diagnostic period extends to 1 to 7 working days.
3.2. Warranty service is completed within a reasonable timeframe, not exceeding 30 working days following diagnostics.
3.3. After warranty service concludes, the buyer is required to formally accept the product.
3.4. The user must deactivate the FmiP-FmM function on the "Apple" product provided to the service center (or furnish the necessary data for disconnection) to facilitate item inspection.
3.5. "ASBC" LLC recommends transferring stored data to another device for security before presenting the product with factory settings.
3.6. The service center will decline warranty services if the malfunction results from violating operation, storage, or other conditions explicitly defined by the factory manufacturer.
4. Main Terms of Voucher Use
- The voucher applies only in cases of a broken screen(Scratched screen does not qualify).
- The voucher must be purchased at the same time as device.
- It can be redeemed once, within 1 year of purchase.
- If the device has any other damage (besides the broken screen), the voucher cannot be used.
- When presenting the voucher, it must clearly show the following details: 1.Date of purchase; 2.Device price; 3.Serial number
5. Transition Provisions
5.1. The warranty letter aligns with the Civil Code of Georgia and the Law "On Protection of Consumer Rights," safeguarding the rights of the buyer/consumer. In case of inconsistency between any clause in the warranty letter and the law, the law shall prevail.
5.2. Upon issuance of the warranty letter, the service center's details for warranty service provision are provided: iSupport ("ASBC" LLC), Tbilisi, Sulkhan Tsintsadze Street N12, phone: (+995) 32 2 30 10 01. For up-to-date information on service centers and seller services, visit the website: http://ispace.ge
Return policy for online purchased products
*(Applies to individuals only)
The customer has the right to return products purchased online (remotely) without specifying a reason within 14 (fourteen) calendar days.
The 14-day return period does not apply to:
- Entrepreneurial entities
- Legal entities
- Non-entrepreneurial (non-commercial) legal entities
1.Calculation of the return period.
The 14-day period begins:
- In the case of a service contract, from the date the contract is concluded;
- In the case of a sales contract, from the day the customer or a designated third party (other than the carrier) takes physical possession of the goods;
- If the order was fulfilled in multiple parts, from the day the last item was received;
- In the case of regular (periodic) delivery, from the day the first item was received.
2. Return procedure
To return products, the customer must fill out a return application, specifying:
- Merchant's name and contact details
- Order date
- Date of receipt of goods
- Customer's first and last name
- Customer's address
- Customer's signature (for paper forms)
- Date the application was filled out
The application can be sent via:
After the return application is confirmed, the customer must deliver the products to the return point specified by the company.
3. Return methods and transportation
Products can be returned by:
- The customer delivering the item in person;
- Using a transportation service (shipping costs are the responsibility of the customer).
Transportation costs to the return point are covered by the customer.
4. Refund terms
The merchant is obliged to refund the full amount paid to the customer no later than 14 calendar days after receiving notice of the withdrawal from the contract.
In case of withdrawal from a sales contract, the company has the right to withhold the refund until:
- the goods are returned, or
- a document confirming the shipment of the goods is provided (unless the company undertakes to transport the products back itself).
The refund will be issued using the same payment method and to the same person's account that made the original payment, unless otherwise agreed between the parties.
5. Condition of returned products
Products must be returned:
- In full set (charger, cable, headphones, accessories, etc.);
- With undamaged factory packaging;
- In their original, flawless condition.
- Opening the box for inspection purposes may be considered damage.
The customer is also required to return:
- Accessories received as part of a promotion;
- Electronic vouchers;
- Gift products.
If these items are not returned, their value will be deducted from the refund amount.
Note: If the product has been activated (e.g., hardware requiring activation), it is not subject to the 14-day return policy.
6.Additional conditions
If the product has an original technical defect, the customer should utilize the warranty terms rather than the return mechanism.
The right to return does not apply to products or services whose price does not exceed 30 GEL.
The flawless condition of the product will be confirmed by the company at the moment of receipt.
Data deletion responsibility (Special condition)
The customer is fully responsible for the complete deletion of personal data, accounts (Apple ID, Google Account, etc.), passwords, locking features, and other personal information from the returned hardware.
The company is not liable for the loss, distribution, or third-party access to personal information remaining on the device if the customer fails to ensure full data deletion and a Factory Reset.
If the device is submitted with an active account or lock, the company is authorized to refuse the return until said restriction is removed by the customer.